Help with SnapTree.

Download the disk image, open it, and drag SnapTree into your Applications folder. The app is signed with an Apple Developer ID and notarized by Apple, so it opens normally — no security warnings, and no need to right-click to bypass Gatekeeper.

macOS 14 or later, on Apple Silicon or Intel. Roughly 50 MB of disk space for the app itself; your library grows with what you capture.

Quit SnapTree, then drag it from Applications to the Trash. Your screenshots stay in the folder you chose — SnapTree files them into ordinary folders, so removing the app never removes your images. To also clear its settings and managed library first, use Settings → Delete all application data before deleting the app.

Every install starts with a 14-day free trial — the full app, no card required, nothing withheld. After that it is $9.99 per month or $102 per year (about $8.50 per month). Every purchase is covered by a 30-day money-back guarantee.

SnapTree stops working until you subscribe — and that is all it does. Nothing is deleted, moved, encrypted, or locked away: not your screenshots, recordings, notes, tags, folders, or database. Every file stays exactly where it is, openable in Finder, whether or not you ever subscribe. Subscribe later and your whole library is there, untouched.

2. If you need to move to a different Mac, open Settings → Subscription on the old one and choose Deactivate This Mac — that frees the slot immediately. Deactivating does not touch that Mac’s library.

In the app, open Settings → Subscription → Manage Subscription. That opens your billing portal, where you can switch between monthly and annual, update your payment method, download invoices, or cancel.

Cancelling stops the renewal; you keep access through the end of the period you have already paid for.

Lemon Squeezy, as merchant of record. They process the card and handle sales tax and VAT. SnapTree never receives your card details — they do not pass through any server we run. Your receipt and invoices come from them.

Yes — SnapTree comes with a 30-day money-back guarantee. Email hello@snaptree.app within 30 days of your purchase and we’ll refund it in full. You don’t need to give a reason, and there’s no form to fill in.

Refunds are issued by Lemon Squeezy, our merchant of record, back to the original payment method. They usually appear within a few business days, depending on your bank.

In the email Lemon Squeezy sent when you purchased. If you bought while the app was open, activation usually happens on its own and you never need the key.

Check for a trailing space from copying, and that you pasted the license key from the purchase email rather than an order number. If it still fails, use Settings → Subscription → Refresh Status — if the purchase was made with the app open, it may already be active without a key.

Still stuck? Email us with the date of purchase. Please don’t include the key itself in the first message.

A subscription covers 2 Macs. If one of them is a machine you no longer use, and you can still reach it, deactivate it there. If you can’t — it was sold, wiped, or died — email us and we’ll release the slot.

Yes. Everything the app does is local, and it keeps working without a network connection for up to seven days between subscription checks. After that it needs to reach the internet briefly to confirm the subscription is still active.

Text recognition runs in the background after import, so a very recent capture may not be indexed yet — give it a moment on a busy library.

If it persists, check that SnapTree still has access to your screenshots folder in Settings. Recognition pauses when folder access is revoked, and resumes automatically once it is restored. Very low-contrast, heavily stylised, or handwritten text may not be recognised at all.

Check that watching isn’t paused — the menu bar icon has a pause and resume control. Then confirm in Settings that the folder being watched is the one macOS actually saves screenshots to; if you changed your screenshot location in macOS, point SnapTree at the new one.

macOS gates screen recording behind a system permission. Grant it in System Settings → Privacy & Security → Screen Recording, then quit and reopen SnapTree — macOS only applies the change on relaunch.

You can decline it entirely: every other feature keeps working, and macOS’s own ⌘⇧5 recorder still saves into your SnapTree folder, where it will be imported normally.

In the folder you chose during setup, organised into year and month subfolders. They are ordinary files — you can open, move, back up, or delete them in Finder without going through SnapTree. Nothing is hidden in a proprietary database.

Settings → Export application data writes JSON metadata plus a copy of your originals folder. Because the images were never in a locked container to begin with, you can also just copy the folder.